Privacy Policy
1. Collection of Personal Information
We collect personal information to provide you with our services, improve our offerings, and meet regulatory requirements. The information we collect may include:
- Identifying details: name, date of birth, and contact information (e.g., phone number, email address).
- Health and medical information relevant to our services.
- Payment and billing details.
- Usage data from our website or app, including cookies and analytics.
We will only collect personal information directly from you or through your authorized representative unless it is impracticable to do so.
2. Use of Personal Information
We use your personal information for purposes directly related to the delivery of our health and longevity services, including:
- Conducting health assessments and consultations.
- Developing and delivering personalised health programs.
- Communicating with you about appointments, updates, and promotions (with your consent).
- Meeting legal, regulatory, and compliance obligations.
- Improving our website, services, and user experience.
- We will not use your personal information for any purpose unrelated to the above without your consent.
3. Disclosure of Personal Information
Global Senses Group Pty Ltd may disclose your personal information to:
- Medical professionals and service providers engaged to support your care.
- Third-party service providers assisting in areas such as IT, analytics, or payment processing.
- Regulatory authorities, as required by law.
Other entities with your explicit consent.
We will not sell, rent, or trade your personal information to third parties.
4. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Security measures include:
- Secure data storage and encryption protocols.
- Access controls to restrict data to authorized personnel.
- Regular system monitoring and updates.
Despite our efforts, no system can guarantee absolute security. You are encouraged to contact us immediately if you suspect unauthorized use of your information.
5. Access and Correction
You have the right to access your personal information and request corrections if it is inaccurate, out-of-date, or incomplete. To request access or a correction, please contact us using the details below. We may require verification of your identity and may charge a reasonable fee for access in some circumstances.
6. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, your information will be securely destroyed or anonymized.
7. Cookies and Website Usage
Our website may use cookies and similar technologies to improve your experience and analyze usage trends. You can adjust your browser settings to refuse cookies; however, this may impact your experience with certain features.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be effective immediately upon posting on our website. Please review the policy regularly for the latest information.
9. Complaints and Contact
If you believe we have breached the APPs or this Privacy Policy, you may lodge a complaint by contacting us. We will investigate and respond promptly.
Contact Details:
Global Senses Group Pty Ltd
Email: [email protected]
Address: 696 Bourke Street, Melbourne, VIC
This policy is effective as of December 2024. For more information about your privacy rights, visit the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.